Where I’ve Been, What I’ve done

Where I’ve Been, What I’ve done

2025.09 - 2026.04

2025.09 - 2026.04

Associate Director, Design & User Experience, Technology

Associate Director, Design & User Experience, Technology

Associate Director, Design & User Experience, Technology

Henon Financial Technologies Inc.

Henon Financial Technologies Inc.

Henon Financial Technologies Inc.

2024.09 - 2024.12

2024.09 - 2024.12

Archive & UX Research Co-op

Archive & UX Research Co-op

Archive & UX Research Co-op

Workplace Safety
and Insurance Board

Workplace Safety
and Insurance Board

Workplace Safety and Insurance Board

2022.01 - 2023.06

2022.01 - 2023.06

Event and Graphic Design Associate

Event and Graphic Design Associate

Event and Graphic Design Associate

Becker’s Healthcare

Becker’s Healthcare

Becker’s Healthcare

2023.10 - Now

2023.10 - Now

Skating Instructor, Content Creator

Skating Instructor, Content Creator

Skating Instructor, Content Creator

RedNote

RedNote

RedNote

2019.08 - Now

2019.08 - Now

Creative Writer, Content Creator

Creative Writer, Content Creator

Creative Writer, Content Creator

Sina Weibo

Sina Weibo

Sina Weibo

AI Product Builds

AI Product Builds

AI Product Builds

From Problem No One Scoped → Product That Ships
Solo 0→1 design engineering

From Problem No One Scoped → Product That Ships
Solo 0→1 design engineering

From Problem No One Scoped → Product That Ships
Solo 0→1 design engineering

UX Work

UX Work

University of Toronto | 2025

Accessibility Beyond Minimum Compliance

Accessibility Beyond Minimum Compliance

Redesigned an inclusive study space that supports both students and staff with mobility disabilities through environmental, systemic, and attitudinal change.

Accessibility

Inclusive Design

User Research

University of Toronto | 2025

Accessibility Beyond Minimum Compliance

Redesigned an inclusive study space that supports both students and staff with mobility disabilities through environmental, systemic, and attitudinal change.

Accessibility

Inclusive Design

User Research

Foundations of My Practice

Foundations of My Practice

2023 - 2025

Master of Information

User Experience Design

2023 - 2025

Master of Information

User Experience Design

2018 - 2022

Bachelor of Arts

Studio Art, Art History & Digital Media Design

2018 - 2022

Bachelor of Arts

Studio Art, Art History & Digital Media Design

CREATIVE DESIGN

CREATIVE DESIGN

Software Proficiencies

Software Proficiencies

My Philosophy

My Philosophy

I design research-driven solutions across disciplines.

Every role I've had, I walked into a mess no one had untangled. A thousand pages of undocumented skating curriculum, a registration system failing three user types at once, an AI product with no design infrastructure. My work starts before the interface: finding the actual problem buried in the noise, then building the structure that makes it navigable. The polished screen is the last 10%. The other 90% is figuring out what should exist at all.

I design for trust in products and systems in the era of AI power.

The real question isn't only "what is the user trying to do". It's "who is in control right now, and how does that shift between human and system." Designing AI features for finance professionals, I learned the barrier wasn't usability, it was trust: people won't act on what they can't verify. I design the reasoning, the sources, and the moments of human confirmation that let people rely on AI with confidence.

I turn ambiguity into shared understanding across teams.

I've always worked as the sole designer with no established process, which means my job is to create clarity, not just receive it. I translate vague direction into structured systems - design tokens, component libraries, content standards - that a cross-functional team can actually ship from.

I think of the bigger picture and the people often left out of it.

I pay attention to who a system excludes. Non-specialist staff, users with accessibility needs, newcomers navigating an unfamiliar country. As someone who's been the person locked out of a confusing system, I build for the edges, not just the default user.

Want to Know More?

Want to Know More?

Want to Know More?

I’m currently open to new opportunities, inbox is always open!

I’m currently open to new opportunities, inbox is always open!

Find me through:

Find me through:

© 2025 Yushin Chen All Rights Reserved

© 2025 Yushin Chen All Rights Reserved